The purpose of the QMS is to ensure that the products and services provided to our customers consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer needs, and has set quantifiable goals with plans in place to ensure that they are improved year on year in accordance with ISO 9001 – Quality system requirements, BS7499, BS7960, BS7984, BS8507 & BS7858.
It is the policy of Caple Security to maintain, on a continual basis, an effectively managed Quality Assurance programme, which will assure customers that the products supplied conform to the laid down procedures or disciplines of the company, which will ensure that we meet the customers’ needs and expectations.
The management of Caple Security is firmly committed to the procedures included in this manual, and the total participation of all personnel is mandatory.
The Management Representative is entrusted with the authority and responsibility for the control of the Quality Management System.
The Quality Manager cannot be over-ruled on matters of Quality and in the event of differences of opinion on Quality matters, has the responsibility to refer such items to the Managing Director for resolution.
This policy of Quality Assurance is in place to ensure that the overall organizational goals of the company are met. The goals of this company are to ensure that the best possible product is supplied to our valued clients, and that we are able to meet their needs and requirements as effectively and efficiently as possible. This policy provides the framework for setting of quality objectives which are to provide a premier service and protection of customer property and premises.